Q1: Are you a factory or a trading company?
–15,000 m² self-owned factory & 10+ in-house design team. We accept Sample orders from 1 piece upwards.
Q2: What is your MOQ?
– Stock models: 50 pcs
– Custom models: 20 pcs
– Sample order: 1 pc acceptable
Q3: How long for sampling?
– Prototype: 3–10 days
– Urgent sample: 48 h (20 % express fee)
Q4: How long for mass production?
– Standard: 20–30 days
Q5: Can I get a free 3D drawing before sampling?
Yes. Send size/logo → 3D rendering within 24 h, totally free.
Q6: How can I get a quick quotation?
Fill in form → size, qty, material, logo → official door-to-door quote within 2 h.
Q7: What file format do you need for the logo?
Vector: AI / PDF / CDR. If no file, we redraw for USD 50 art fee.
Q8: What materials can I choose?
FSC solid wood, bamboo, MDF, acrylic, metal, PVC, PET, paper honeycomb. Eco certificates available.
Q9: Flat-packed or pre-assembled?
Default: KD flat-pack, saves 40 % freight. Pre-assembled: +10 % cost & wooden crate.
Q10: How do you pack to avoid damage?
5-ply K=K carton + foam corners + PE bag + strapping + pallet. Damage rate <0.5 %; we cover full loss.
Q11: What certificates do you have?
CE, FSC, BSCI, ISO 9001, Prop 65.
Q12: What trade terms do you accept?
FOB Ningbo or Shenzhen, CIF, DDP. Tax-included door-to-door service for USA, EU, AU;
Q13: What payment methods do you accept?
T/T 30 % deposit, 70 % against B/L; Alibaba Trade Assurance; PayPal ≤ USD 1,000; L/C acceptable.
Q14: Do you offer after-sales service?
* year structural warranty. Missing parts: 1 for 1 replacement within 24 h by Express.
* Lifetime technical support.
Q15: Can I visit your factory?
Anytime. Free pick-up from airport/high-speed rail station; hotel booking;
showroom + workshop + packing line tour.
Q16: How can I get a quick quotation?
Fill in form → size, qty, material, logo → official door-to-door quote within 2 h.
Q17: How to contact you quickly?
WhatsApp / WeChat / Skype online. Reply within 7×24 h Beijing time. Emergency hotline +86 18657469866 answered instantly.
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